Privacy Policy

Last modified: 18 December 2013

Xerium Technologies, Inc. (“Xerium”, “we” or “us”) respects your privacy and is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from the Xerium.com website (the “website”).  This policy describes the types of information we may collect from you or that you may provide when you visit the website and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect (i) on this website; and (ii) in e-mail, text and other electronic messages between you and this website.

  • It does not apply to information collected by us offline or through any other means, including on any other website operated by Xerium or any third party (including our affiliates and subsidiaries).
  • Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this privacy policy.

What Personal Information We Collect

In general, you can visit the website without telling us who you are or revealing any information about yourself. We collect personal information that you choose to provide voluntarily when using the website. This information may include your email address, postal address, account information, and your account password. We may also ask for personal information when you contact us by email and by other various means. This information will assist us in responding to your requests.

Our website is not intended for children under the age of 18.  We do not knowingly or intentionally collect personal information about children under the age of 18, and we do not knowingly market our products or services to children. We ask children under the age of 18 not to submit any personal information to us.  If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

Customer Information

When you create an account, we may collect your name, your e-mail address, company name, your job title, phone number, postal address and other customer information. Information collected on or through our website may also include records and copies of your correspondence if you contact us.  We collect this information in order to create an account for you and better serve you as our customer. 

Cookies and Other Computer Information

Our web servers also seek (as many web sites do) to place a “cookie” (a small data file) on your computer’s hard drive which allows the server to determine the computer when it visits again, in order to track statistical information about navigation to and throughout certain areas of the website and display customizable features. This cookie is not used to obtain your name or any personal data, and the information that is tracked is used only for internal purposes in order to enhance and customize your online experience. However, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed.

We also collect certain technical information from your computer each time you request a page during a visit to the website. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

Other Times We May Collect Information

There are portions of the website where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number, or e-mail address.

How We Use Your Personal Information

Information we collect on the website may be used to continually improve your experience, including by enabling us to respond to inquiries and requests for information, create customer accounts, communicate customer information to you and customize your online experience.

We may share personal information (i) with our subsidiaries and affiliates; (ii) with agents, representatives and trusted service providers and contractors; (iii) to fulfill the purpose for which you provide it such as for the purposes of responding to your inquiry or request, communicating with customers, providing customer service and enhancing and improving your on-line business experience; (iv) to a buyer or other successor in the event of a merger, divestiture or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding; (v) for any other purpose disclosed by us when you provide the information; and (vi) with your consent. 

Aside from the purposes described above, we will not share your personal information with any other third parties unless we do so (i) to comply with any court order, law or legal process, including responses to any government or regulatory request; (ii) to enforce or apply our terms of use or terms of sale or purchase; or (iii) because we believe disclosure is necessary to protect the rights, property or safety of Xerium, our customers or others.

Changes to Online Privacy Policy.

We reserve the right to change, modify or amend this policy at any time. Any such change, modification or amendment will be posted on the website. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

How to Contact Xerium

If you have any questions about this Privacy Policy, please use the “Contact Us” tab located on the first page of the website. We will do our best to address your questions.